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FAQs

 

If you have any questions regarding your project or our service please do not hesitate to Contact Us for more information.  In the meantime, we have outlined below some of the most Frequently Asked Questions for each area, from Garden Design and Build to Planting and Garden Maintenance which you may find useful:

 

Garden Design and Build

Do you undertake both large and small gardens?
Yes we can carry out any scale project from planting a tree, erecting a fence or deck up to much larger gardens and estates.  We apply our award winning service to every project, large and small.

What are the benefits of booking a Consultancy Visit with you?
If you want to develop any area of your garden but don’t know where to start a Consultancy Visit is a great way forward and the first stage of the garden design process.  We’ll bring our design, landscape and plant knowledge to your garden, discuss the options and offer any ideas and advice you may need.  

This can be simple advice on how to overcome problems, plant recommendations, suggested layout changes or ideas for specific features.  If the project needs any planning or design or an estimate for any work we can also provide this. A real benefit is that consultancy clients receive 10% off the plants purchased as a result.  More on our Consultancy Visit

How do you ensure consistency and quality?
We have our own experienced, qualified teams employed to build your garden and only contract in specialist services.  We’ll start and finish your project with the same team and person in charge to maintain consistency.

Where we have also designed the garden, our designer will continue to liaise with you and work closely with our build team.  We are accredited to ISO 9001 /14001 and CHAS accredited.  In addition, we carry the Trustmark, are BALI registered and members of the Association of Professional Landscapers (APL).


What about insurance?
We have comprehensive design, public and employers liability insurance - details can be provided on request.

Do you build gardens designed by other Garden Designers and Landscape Architects?
Yes.  We have had the pleasure of building many gardens for other designers and landscape architects.  Highlights would include building gold medal winning show gardens at Chelsea Flower Show designed by Andy Sturgeon.  See our Awards for more.  If you are a garden designer or landscape architect looking for a reputable landscape company to build your designs we'd be happy to provide a quotation.  Or if you just need help with the plant supply we can do that too via our specialist Big Plant Nursery

Is your company well established?
Yes we’ve been transforming gardens large and small for some wonderful people for over 25 years now.  

How much will my garden project cost?
This is always a tricky one to answer until we’ve discussed your project in detail.  Once we have a good understanding of your requirements we’ll provide you with the very best advice and most cost effective options whether for a garden design, for planting, landscaping or maintenance.

It helps to have a budget to work to and we can apply our expertise to aim to deliver to your budget or propose to carry out the work in stages.

I would like to proceed, what are your terms?
If you wish to proceed with some or all of your quotation we will ask you to complete and return a confirmation document. This will include our terms of business and set out payment terms which are normally phased throughout the duration of works.  We will then arrange a suitable start date and finalise any outstanding details with you.   CLICK HERE for our full Terms and Conditions

 

Plants and Planting Schemes

Can you supply the plants as well as the hard landscaping?
Yes, we can provide a complete service to see your project through from start to finish.  We have our own plant nursery, the Big Plant Nursery for this very reason.  We all know and love our plants and are uniquely positioned to supply an inspiring planting scheme for your garden.  

Are you part of the Big Plant Nursery?
Creative Landscape own and are based at the Big Plant Nursery in Twyford.  More on our Big Plant Nursery.

Does the Big Plant Nursery sell small plants too?
Yes!  We specialise in larger specimens for instant screening and impact but have plenty of smaller shrubs and perennials to complete planting schemes.  You can visit and buy direct from the nursery 7 days a week where our qualified horticultural team are always on hand to advise.

Do you guarantee your plants?
Yes!  See our Plant Guarantee and Aftercare information.

 

Garden Maintenance

Do you also maintain gardens?
Yes we have a dedicated Garden Maintenance team that can help with all aspects of garden and grounds maintenance.  We maintain domestic, commercial and school grounds.

Why should I choose Creative Landscape Co to maintain our garden?
Our clients tell us that they like having the same team that built the garden look after it too.  We aim to keep the same day and roughly same time to visit and use all our own up-to-date equipment.  We also leave a work sheet so you are kept up to date with the work done if you are not around.

We’d be happy to put you in touch with some of our regular customers for references.

Do you also maintain School Grounds and Commercial Sites?
Yes.  We currently maintain local commercial sites and grounds of many schools that rely on us to keep pitches marked, lawns smart and grounds tidy.  

 

If you have a particular garden design, garden maintenance or landscaping  project in mind or simply want to know more please CONTACT US